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Kindly check the FAQ below if you are not very familiar with the functioning of this website. If your query is of urgent nature and is different from the set of questions then do write to us at customerservice between 7 am & 10 pm on all days including Sunday to get our immediate help.
How do I register?
You can register by clicking on the "Register" link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information.
Are there any charges for registration?
No. Registration on www. superlifeindia.com is absolutely free.
Do I have to necessarily register to shop on www.superlifeindia.com ?
You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.
Can I have multiple registrations?
Each email address and contact phone number can only be associated with one www.superlifeindia.com account.
What is My Account?
My Account is the section you reach after you log in at www. superlifeindia.com. My Account allows you to track your active orders, credit note details as well as see your order history and update your contact details.
How do I reset my password?
You need to enter your email address on the Login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team.
What is My Shopping List?
My Shopping List is a comprehensive list of all the items previously ordered by you on www.superlifeindia..com. This enables you to shop quickly and easily in future.
What are the modes of payment?
You can pay for your order on www.superlifeindia..com using the following modes of payment:a. Cash on deliveryb. Credit and debit cards (VISA / Mastercard)
Are there any other charges or taxes in addition to the price shown?
Is VAT added to the invoice?The VAT is included in the MRP of products. There are no additional taxes added by superlifeindia to your order. The prices you see on our product pages are the prices you pay.
Is it safe to use my credit/ debit card on superlifeindia ?
Yes it is absolutely safe to use your card on superlifeindia.com. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer
What is the meaning of cash on delivery?
Cash on delivery means that you can pay for your order at the time of order delivery at your doorstep.
If I pay by credit card how do I get the amount back for items not delivered?
If we are not able to delivery all the products in your order and you have already paid for them online, the balance amount will be refunded to your superlifeindia account as store credit and you can use it at any time against your future orders. Should you want it to be credited to your bank account please contact our customer support team and we will refund it back on to your card.
Where do I enter the coupon code?
Once you are done selecting your products and click on checkout you will be prompted to select delivery slot and payment method. On the payment method page there is a box where you can enter any evoucher/ coupon code that you have. The amount will automatically be deducted from your invoice value.
What is superlifeindia Wallet?
The superlifeindia Wallet is a pre-paid credit account that is associated with your superlifeindia account. This prepaid account allows you to pay a lump sum amount once to superlifeindia and then shop multiple times without having to pay each time.
When will I receive my order?
Once you are done selecting your products and click on checkout you will be prompted to select delivery slot. Your order will be delivered to you on the day and slot selected by you. If we are unable to deliver the order during the specified time duration (this sometimes happens due to unforeseen situations) we will credit 10% of your order value to your superlife account.
How will the delivery be done?
We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers.
How do I change the delivery info (address to which I want products delivered)?
You can change your delivery address on our website once you log into your account. Click on "My Account" at the top right hand corner and go to the "Update My Profile" section to change your delivery address.
Do you deliver in my area?
You will be intimated via sms and email at every stage of your order processing, right from order confirmation till the dispatch.
Will someone inform me if my order delivery gets delayed?
In case of a delay, our customer support team will keep you updated about your delay
How can I check availability of next slot before placing order?
Once you log in to your account, you will notice that on the right side of the website, under "My Basket" the next available slot in which you can order will be displayed.
Can I change my order delivery slot after placing the order?
Delivery slot cannot be changed once the order is placed. In case of an urgent requirement of change of slot please contact our customer support team and we will try our best to accommodate your request.
How do I add or remove products after placing my order?
Once you have placed your order you will not be able to make modifications on the website. Please contact our customer support team for any modification of order
How do I check the current status of my order?
The only way you can check the status of your order is by contacting our customer support team.
How do I check which items were not available from my order? Will someone inform me about the items unavailable in my order before delivery?
You will receive an email as well as an sms about unavailable items before the delivery of your order.
When and how can I cancel an order?
You can cancel an order before the cut off time of your slot (1 pm for evening slots and 6 am for morning slots) by contacting our customer support team
What are your timings to contact customer service?
Our customer service team is available throughout the week, all seven days from 10 am to 8 pm.
How can I give feedback on the quality of customer service?
Our customer support team constantly strives to ensure the best shopping experience for all our customers. We would love to hear about your experience with superlifeindia. Do write to us in case of positive or negative feedback.
How do I raise a claim with customer service for any of the Guarantees - Delivery Guarantee, Quality Guarantee?
If you face any issues with price, quality or delivery of products we will take every measure to address the issue and make it up to you. Please contact our customer support team with details or your order as well as the issue you faced.
Return & Refund
Return - Refund
We have a "no questions asked return and refund policy" which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and issue a credit note for the value of the return products which will be credited to your account on the Site. This can be used to pay your subsequent shopping bills.
1. Other goods : Within 7 days from the delivery date.
Where can I find currently running offers/ promotions?
There is a link called "Store Wide Offers" on the top right hand side of our website. All products with any discount or promotions are listed under this section.
What do I do if an item is defective (broken, leaking, expired)?
We have a no questions asked return policy. In case you are not satisfied with a product received you can return it to the delivery personnel at time of delivery or you can contact our customer support team and we will do the needful.
How will I get my money back in case of a cancellation or return?
What are the modes of refund?The amount will be refunded to your superlifeindia..com account to use as store credit in your forthcoming purchases. In case of credit card payments we can also credit the money back to your credit card. The money will be credited back to your account in 7-10 working days. Please contact customer support for any further assistance regarding this issue.
I'd like to suggest some products. Who do I contact?
If you are unable to find a product or brand that you would like to shop for, please write to us at firstname.lastname@example.org and we will try our best to make the product available to you.
bb Specialty Stores
What are channel partner / shoppee ?
At supeeerlifeindia we believe in total customer satisfaction and hence, go to great lengths to make sure you get the product you want and at the time you want.channel partner /shoppee Stores is our new service to deliver products from your neighborhood specialty store to you within 24 hours of placing the order. These products can also be delivered at specified slots, as per your convenience. We understand that as a customer you have your preferences for specialty products and the stores you buy them from. This is our initiative to bring the same to you from the store of your preference.